At Apex Trading Cards Limited, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a hassle-free returns policy to ensure your shopping experience is smooth and convenient. Please review the following guidelines for returning items purchased from our online store:
1. Eligibility for Returns:
To be eligible for a return, items must be in their original condition, unopened, unused and with the packaging intact.
2. Initiation of Return:
To initiate a return, please contact our team within 14 days of receiving your order to request a return. We’re unable to provide a refund after this time has passed.
You can reach our team via email at
info@apex-tcg.com. Please provide your order number and details of the items you wish to return.
3. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part, such as receiving the wrong item or a defective product.
We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your items.
4. Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If your return is approved, we will process the refund to your original method of payment within 3 days. Please note that shipping charges are non-refundable.
Refunds may take some time to reflect in your account depending on your payment provider's processing time.
5. Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our customer service team immediately to arrange for a replacement or refund.
6. Contact Us:
If you have any questions or concerns regarding our returns policy or need assistance with a return, please don't hesitate to contact us at
info@apex-tcg.com7. Changes to Returns Policy:
We reserve the right to update or modify our returns policy at any time. Any changes to the policy will be reflected on this page.
Thank you for shopping at Apex Trading Cards Limited. We appreciate your business and strive to provide excellent customer service.
